The Capita Group Plc is the UK’s leading provider of integrated professional support service solutions. The Group’s service capabilities encompass customer services, financial services, human resource services, software services, systems and strategic support and property services delivered to both public sector and private organisations. With over 21,000 employees at more than 200 offices across the UK and Ireland, Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with revenues for 2003 of £1,081 million.

In April 2003 Capita was named Company of the Year in the Royal Bank of Scotland Sunday Times Business Awards. Capita has won Management Today’s Most Admired Support Services Company Award in 2003, for the third year running.

Further information on The Capita Group Plc can be found at:  www.capita.co.uk

TV LICENSING

The Broadcasting Act 1990 made the BBC responsible for licence administration and TV Licensing is the trading name used by the BBC’s agents.  Capita took over this contract on 1 July 2002.

Currently we have over 1200 staff employed at our contact centre headquarters based in Bristol, and every day our officers visit unlicensed addresses.

Our role is to send out reminders, process queries, applications and payments and maintain an accurate licence database.  It also involves looking for people using a TV set without a valid licence.